I ordered a new consumer product on New Year's Day．The order was so exciting that I felt it was going to enable me to stay organized and stylish．Then I went to the store and made the purchase．They made it pretty difficult because of a new process that had just been put in place．I went to the store with my cash in hand hoping to just give it to someone to get my new product，but I had to work pretty hard to get someone to let me buy it． Two weeks later，a new accessory（附件） became available for my product．I decided to go and procure this new accessory on my birthday．However，they didn't have any and nobody could answer my questions，and they only had a number system before you could talk to anyone．So I spent an hour of my birthday sitting around waiting to be told that I couldn't be helped．I'm a customer that just wanted to buy the product，and then when I wanted to keep giving them money for my shiny new product，they still weren't interested． The only way I was told to get what I needed was to call someone and they could help． I knew it would be an experience that would require much patience，so I waited a week and a half to make that call．Today was the day．I was also reminded today that sometimes things would just be comically bad from beginning to end． After two specialists and one hour and twelve minutes，I got the information I needed． This terrible experience isn't quite over yet，but it's definitely reached the comical stage．So I'm laughing and thinking about what lesson I should learn from this situation． (1)Why did the purchase become hard for the writer？（within 8 words） ______________________________________________________________________ (2)What does the underlined word “procure” mean？（1 word） ______________________________________________________________________ (3)What did the writer have to do to get the accessory？（within 10 words） ______________________________________________________________________ (4)How did the writer find his experience？（1 word） ______________________________________________________________________ (5)What would you do if you were in the writer's situation？（within 20 words） _____________________________________________________________________

I ordered a new consumer product on New Year's Day．The order was so exciting that I felt it was going to enable me to stay organized and stylish．Then I went to the store and made the purchase．They made it pretty difficult because of a new process that had just been put in place．I went to the store with my cash in hand hoping to just give it to someone to get my new product，but I had to work pretty hard to get someone to let me buy it．

Two weeks later，a new accessory（附件） became available for my product．I decided to go and procure this new accessory on my birthday．However，they didn't have any and nobody could answer my questions，and they only had a number system before you could talk to anyone．So I spent an hour of my birthday sitting around waiting to be told that I couldn't be helped．I'm a customer that just wanted to buy the product，and then when I wanted to keep giving them money for my shiny new product，they still weren't interested．

  The only way I was told to get what I needed was to call someone and they could help．

    I knew it would be an experience that would require much patience，so I waited a week and a half to make that call．Today was the day．I was also reminded today that sometimes things would just be comically bad from beginning to end．

    After two specialists and one hour and twelve minutes，I got the information I needed．

    This terrible experience isn't quite over yet，but it's definitely reached the comical stage．So I'm laughing and thinking about what lesson I should learn from this situation．
(1) Why did the purchase become hard for the writer？（within 8 words）
______________________________________________________________________
(2) What does the underlined word “procure” mean？（1 word）
______________________________________________________________________
(3) What did the writer have to do to get the accessory？（within 10 words）
______________________________________________________________________
(4)  How did the writer find his experience？（1 word）
______________________________________________________________________
(5) What would you do if you were in the writer's situation？（within 20 words）
______________________________________________________________________

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