Deal with Conflict （冲突）
Losing friends is about as easy as making friends if you don't know how to deal with anger and conflict．Conflict is part of everyone's life．It will show up at （66）s ______ ，at work and at home．It's OK to feel angry，annoyed or sad．These feelings are （67）n ______ ，but different people deal with them in different （68）w ______ ．Some people shout，call people names，or even hit the person who has hurt them．（69）O ______ do their best to keep away from disagreements （分歧） but very few deal with conflict （70）s ______ ．
Dealing with conflict is a step by step process （过程）．（71）B ______ you start discussing the problem，calm down，（72）c ______ to 10and imagine a relaxing place．Then，say what is really bothering （烦扰） you，but watch how you express （73）y ______ ．Don't complain．Share how you feel by using"I…"．For example，don't say"You are always ordering me to do this or to do that，"but say"I feel sad （74）b ______ you don't pay attention to what I think．"
You want people to hear your opinion （意见），so make sure you practice what you want to say． Listen （75）c ______ to the other person and accept that he or she might see the problem in a different way．Be open-minded and willing to say sorry．

(1) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

I. I

J. J

(2) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

I. I

J. J

(3) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

I. I

J. J

(4) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

I. I

J. J

(5) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

I. I

J. J

(6) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

I. I

J. J

(7) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

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J. J

(8) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

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J. J

(9) A. A

B. B

C. C

D. D

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F. F

G. G

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J. J

(10) A. A

B. B

C. C

D. D

E. E

F. F

G. G

H. H

I. I

J. J