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              hear,  use,   successful,  place , hurt ,discuss,  they,  because ,  naturally,  life
                                     Deal with Conflict    
              Losing friends is about as easy as making friends if you don’t know how to deal with anger and conflict（冲突）. Conflict is part of everyone’s    (1)   .It will show up at school, at work and at home. It’s OK to feel angry, annoyed or sad. These feeling are    (2)   , but different people deal with   (3)     in different ways. Some people shout, call people names, or even hit the person who has     (4)    them. Others do their best to keep away from disagreements but very few deal with conflict    (5)    .     
              Dealing with conflict is a step by step process(过程).   Before you start   (6)   the problem, calm down, count to 10 and imagine a relaxing    (7)   .Then, say what is really bothering you, but watch how you express yourself. Don’t complain. Share    how  you feel by    (8)    “I…”. For example, don’t say“ You are always ordering me to do this or to do that,” but “I feel sad     (9)     you don’t pay attention to what I think.”    
               You want people to      (10)    your opinion so make sure you practice what you want to say. Listen carefully to the other person and accept that he or she might see the problem in a different way. Be open-minded and willing to say sorry.

              (1)                                               ​                                              
              难度：较难
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