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            • 1. One day,I heard an American boy say to a Chinese student of English,“You speak very good English.”But the student answered,“No,no.My English is very poor.”The foreigner was quite  _____(surprise)at the answer.

              What’s wrong with the student’s answer? He didn’t accept the compliment in____same way as the American people do.He should say“Thank you”instead of“No”.He _____(real) understood what the American boy had said,____he thought he should be modest.In the west,people will feel proud and confident when they____(praise).So if someone says the dishes you have cooked are very delicious,you should say“Thank you”.If someone says to a woman“You look so____(beauty)with the new clothes on”,she must be very happy and say“Thank you”.

              If you are modest and say“No,I'm afraid I can’t do it well”while _____(work)in a western country,the others may think that you really cannot do it.If you often say“No”,you will certainly be looked down upon by others.If asking_____a job,one says something like“Yes,I can certainly do it” instead of Let me have a try he or she will hope ____(get)it. So in the west,you should be brave to show your_____(confident)!

            • 2. The Lost Rules of Etiquette
              Etiquette,or good manners,used to be the glue that held society together.(16) ______ Sadly,these days it has mostly gone by the wayside.This list is several best rules of etiquette that have now disappeared.
              Opening the Door
              In days gone by,a gentleman would always open doors for ladies.(17) ______ This has now almost entirely disappeared----and it is not entirely the fault of the men.I have seen women laugh at men for opening a door for them.They seem to be confusing manners with chauvinism(大男子主义).
              Writing Thank-You Notes
              In days gone by,whenever a person received a gift,they would write a thank-you note as soon as possible.(18) ______ Parents would sit children down after a birthday or Christmas and coach them in their first thank-you note.It is a shame that gift giving has now become a virtual obligation and the idea of a thank-you note would be laughed at.
              (19) ______
              We seem to have completely lost the concept of correct timing when it comes to parties these days.(20) ______ After all,a party normally has a guest of honor-this is usually the oldest woman present.It was considered extremely rude in the past to leave a party before the guest of honor-and once the guest of honor left,it was a signal to all that they should begin their own preparations to leave.

              A.Arriving on Time.
              B.Leaving at the Right Time.
              C.People leave with various excuses.
              D.It enabled people to get on well with each other.
              E.This rule was true even if the giver was a relative.
              F.It could be the lady they were driving,or a stranger.
              G.We've thrown away the concept of a guest of honor at will.
            • 3.

              Business is the organized approach to providing customers with the goods and services they want. The word business also refers to an organization that provides these goods and services. Most businesses seek to make a profit(利润)—that is, they aim to achieve income that is more than the costs of operating the business.   (1)   Commonly called nonprofits, these organizations are primarily nongovernmental service providers.   (2)  

                Business management is a term used to describe the techniques of planning, direction, and control of the operations of a business.   (3)   One is the establishment(制定)of broad basic policies with respect to production; sales; the purchase of equipment, materials and supplies; and accounting.   (4)   The third relates to the establishment of standards of work in all departments. Direction is concerned primarily with supervision(监管)and guidance by the management in authority.   (5)  

              (1) A. Control includes the use of records and reports to compare actual work with the set standards for work.
              B. In this connection there is the difference between top management and operative management.
              C. Examples of nonprofit businesses include such organizations as social service agencies and many hospitals.
              D. However, some businesses only seek to earn enough to cover their operating costs.
              E. The second aspect relates to the application of these policies by departments.
              F. In the theory of business management, organization has two main aspects.
              G. Planning in business management has three main aspects.
              (2) A. Control includes the use of records and reports to compare actual work with the set standards for work.
              B. In this connection there is the difference between top management and operative management.
              C. Examples of nonprofit businesses include such organizations as social service agencies and many hospitals.
              D. However, some businesses only seek to earn enough to cover their operating costs.
              E. The second aspect relates to the application of these policies by departments.
              F. In the theory of business management, organization has two main aspects.
              G. Planning in business management has three main aspects.
              (3) A. Control includes the use of records and reports to compare actual work with the set standards for work.
              B. In this connection there is the difference between top management and operative management.
              C. Examples of nonprofit businesses include such organizations as social service agencies and many hospitals.
              D. However, some businesses only seek to earn enough to cover their operating costs.
              E. The second aspect relates to the application of these policies by departments.
              F. In the theory of business management, organization has two main aspects.
              G. Planning in business management has three main aspects.
              (4) A. Control includes the use of records and reports to compare actual work with the set standards for work.
              B. In this connection there is the difference between top management and operative management.
              C. Examples of nonprofit businesses include such organizations as social service agencies and many hospitals.
              D. However, some businesses only seek to earn enough to cover their operating costs.
              E. The second aspect relates to the application of these policies by departments.
              F. In the theory of business management, organization has two main aspects.
              G. Planning in business management has three main aspects.
              (5) A. Control includes the use of records and reports to compare actual work with the set standards for work.
              B. In this connection there is the difference between top management and operative management.
              C. Examples of nonprofit businesses include such organizations as social service agencies and many hospitals.
              D. However, some businesses only seek to earn enough to cover their operating costs.
              E. The second aspect relates to the application of these policies by departments.
              F. In the theory of business management, organization has two main aspects.
              G. Planning in business management has three main aspects.
            • 4. The a__________(平均数) of 4 and 12 is 8.
            • 5. What color do you like best?Do you like yellow,orange and red?If you do,you must be an optimist,a leader or an (196)a ______ person who enjoys life,people and excitement.If you have a (197)p ______ for grey and blue,then you are probably quiet,shy and you would rather (198)f ______ than lead.If you love green,you are (199)l ______ to be strong-minded and (200)d ______ .You wish to succeed and want other people to see you are successful.This is what psychologists tell us.They have been seriously studying the relationship between colors and characters,and the (201)e ______ that colors have on human beings.
              Black is (202)d ______ while light and bright colors make people not only happier but more active.A yellow room makes us feel more cheerful and more (203)c ______ than a dark green one does,and a red dress adds warmth and cheer to sad winter days.It is a fact that factory workers work better,harder and have fewer (204)a ______ when their machines are painted orange (205)r ______ than black or dark grey.
            • 6. M:You are a stamp-collector,aren't you?
              W:I particularly like this(176)h ______ .I have collected stamps for more than nine years.
              M:Nine years?That's(177)a ______ !How did you keep this hobby for such a long time?I(178)u ______ to collect stamps when I was in high school.But soon I felt (179)b ______ and then stop the hobby.
              W:How did you collect stamps (180)t ______
              M:Well,I (181)b ______ new issues at the post office and put them into my stamp Album about you
              W:I narrow down my collection to one (182)t ______ ,that is,ancient coins.
              I collect Chinese and (183)f ______ stamps.
              W:That sounds (184)e ______
              M:Yes,(185)b ______ ,I also take part in stamp exhibitions.
            • 7. Early in the last century,yellow fever was one of the worst diseases known.Thousands of people (166) ______ of it every year.It had been suggested that the yellow fever virus is transmitted by the bite of a certain mosquito.It was (167) ______ (认为) that a (168)c ______ kind of mosquito would bite a person ill with yellow fever and then,flying elsewhere,bite (169) ______ person and(170)g ______ him the disease.To prove whether or not this was true,Dr.James Carroll,allowed (171)s ______ a mosquito to bite him after it had bitten a yellow fever patient.
              He knew the bite of this mosquito might (172)c ______ his death;nevertheless,he made the (173) ______ (尝试).
              Dr.Carroll became very ill of yellow fever but finally(174) ______ (恢复).The risk this hero took,however,helped to save the lives (175) ______ thousands of people.
            • 8.

              (1)the 16th century, about five to seven million people spoke English. Nearly all of them lived in England. Later in the next century, people from England (2)

              conquer other parts of the world and(3), English begin to be spoken in many other countries. Today, more people speak English as their first, second or a foreign language (4).

              So why has English (5)? Actually all languages change and develop when cultures meet and (6). At first the English spoken in England between about AD 450 and 1150 (7)the English spoken today.(8)German than the English we speak at present. Then gradually between about AD 800 and 1150, English became less like German because those (9) spoke first Danish and later French. These new settlers (10)and especially its vocabulary.

            • 9. The Bystander Effect
              The term bystander effect refers to the phenomenon in which the greater the number of people present,the less likely people are to help a person in distress.When an emergency situation occurs,observers are more likely to take action if there are few or no other witnesses.Being part of a large crowd makes it so no single person has to take responsibility for an action (or inaction).
              The most frequently cited example of the bystander effect in introductory psychology textbooks is the brutal murder of a young woman named Catherine"Kitty"Genovese.On Friday,March 13,1964,28-year-old Genovese was returning home from work.As she approached her apartment entrance,she was attacked and stabbed by a man later identified as Winston Moseley.
              Despite Genovese's repeated calls for help,none of the dozen or so people in the nearby apartment building who heard her cries called police to report the incident.The attack first began at 3:20AM,but it was not until 3:50AM that someone first contacted police.
              While Genovese's case has been subject to numerous misrepresentations and inaccuracies,there have been numerous other cases reported in recent years.The bystander effect can clearly have a powerful impact on the general conduct of people in a society,but why exactly does it happen?Why don't we help when we are part of a crowd?
              There are several factors that contribute to the bystander effect.First,the presence of other people creates a diffusion of responsibility.Because there are other observers,individuals do not feel as much pressure to take action,since the responsibility to take action is thought to be shared among all of those present.
              The second reason is the need to behave in correct and socially acceptable ways.When other observers fail to react,individuals often take this as a signal that a response is not needed or not appropriate.Other researchers have found that onlookers are less likely to intervene if the situation is ambiguous.In the case of Kitty Genovese,many of the 38witnesses reported that they believed that they were witnessing a"lover's quarrel,"and did not realize that the young woman was actually being murdered.
              Characteristics of the situation can play a role.During a crisis,things are often chaotic and the situation is not always crystal clear.Onlookers might wonder exactly what is happening.During such chaotic moments,people often look to others in the group to determine what is appropriate.When people look at the crowd and see that no one else is reacting,it sends a signal that perhaps no action is needed.
              So what can you do to avoid falling into this trap of inaction?Some psychologists suggest that simply being aware of this tendency is perhaps the greatest way to break the cycle.When faced with a situation that requires action,understanding how the bystander effect might be holding you back and consciously taking steps to overcome it can help.However,this does not mean you should place yourself in danger.
              But what if you are the person in need of assistance?How can you inspire people to lend a hand?One often-recommended tactic is to single out one person from the crowd.Make eye contact and ask that individual specifically for help.By personalizing and individualizing your request,it becomes much harder for people to turn you down.
              The Bystander Effect
              Passage outline Supporting details
              Concept of the
              bystander effect

              The bystander effect occurs when the presence of others keeps an individual
              from becoming (71) ______ in an emergency situation.

              It is obvious that the bystander effect can greatly influence(72) ______ behavior.
              Typical example In 1964,a young woman named Genovese met with violence and her life was
              (73) ______ outside her apartment,while bystanders who observed the
              crime did not step in to assist or call the police.
              (74) ______
              for the bystander
              effect

              Individuals are less likely to take action or feel a sense of (75) ______ in
              front of a large group of people.

              Before deciding to offer help,observers may want to make(76) ______ that
              it is appropriate to react.Besides,there is a natural (77) ______ for people
              to follow the crowd before the situation is clear.
              (78) ______ of
              the bystander
              effect

              You should realize or know the (79) ______ of the bystander effect and take
              measures to get rid of it.

              When in need of help,you should (80) ______ one from the crowd,which
              Will increase your chance of getting your request across and being helped.
            • 10. Patient:Thank you for agreeing to see me on such short notice,doctor.
              Doctor:Anything for my favorite patient!Now,what seems to be(61) ______ matter?
              Patient:It's my vision.I can't see well at night,and(62) ______ I wake up in the morning,it takes me a few minutes before I can see clearly.
              Doctor:OK I'm going to take a(63) ______ (close) look.Just relax.How(64) ______ has this been going on?
              Patient:A couple of weeks.I guess…wow,that's right!
              Doctor:Does(65) ______ hurt when I do that?
              Patient:Not exactly,it's just really bright.
              Doctor:OK.Please,go on.
              Patient:Well,I(66) ______ (walk) down to the basement in my house about three weeks ago when I slipped and bumped my head pretty hard on the steps
              Doctor:Where exactly did you hit(67) ______ head?
              Patient:Right on the back.I heard a loud sound when I hit it,but there was no blood and everything seemed to be okay.
              Doctor:You didn't get it(68) ______ (check) out then?
              Patient:My wife said I should,but nothing was wrong,so I thought,why bother?Well,a week passed and all of a sudden 1started to have problems with my sight.I first noticed it when I was driving back home(69) ______ work.It's gotten worse over the past week or so.
              Doctor:I'm glad you came to see me.I'm going to order some tests,and I want to make an appointment for you to see a specialist tomorrow morning.(70) ______ (hope),it's nothing too serious.
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