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Nowadays employees are supposed to make contributions to their companies. What is the 61__ __ _ (value) contribution employees make to their companies, knowledge or judgment? I say judgment. Knowledge, no matter how broad, is useless 62__ ___ it is applied. And application takes judgment, 63_ ____ involves something of a sixth sense—a high performance of the mind.
This raises interesting questions about the best 64__ ___ (train) for today’s business people. As Daniel Goleman suggests in 65_ ____ new book, Emotional Intelligence, the latest scientific findings seem to indicate that clever 66__ ___ inflexible people don’t have the right stuff in an age when the suitable ability is the key 67__ ___ survival.
In 68__ __ recent cover story, Time Magazine sorted through the current thinking on intelligence and reported, “New brain research suggests that emotions, not IQ, may be the true measure of human intelligence.” The basic significance of the emotional intelligence that Time called “EQ” 69__ ___ (suggest) by management expert Karen Boylston: “Customers are telling businesses, ‘I don’t care whether every member of your staff graduated from Harvard. I will take my business and go 70.___ __ I am understood and treated with respect.，”