1.
Hundreds of people have formed impressions of you through that little device(装置)on your desk.And they"ve never actually
(1) you.Everything they know about you
(2) through this device,sometimes from hundreds of miles away.
(3) they feel they can know you
(4) from the sound of your voice.That"s how powerful the
(5) is.
Powerful,yes,but not always
(6) .For years I dealt with my travel agent only by phone.Rani,my faceless agent whom I"d never met
(7) ,got me rock-bottom prices on airfares,cars,and hotels.But her cold voice really
(8) me.I sometimes wished to
(8) another agent.
One morning,I had to
(10) an immediate flight home for a family emergency.I ran into Rani"s office
(11) .The woman sitting at the desk,
(12) my madness,sympathetically jumped up.She gave me a
(13) smile,nodded while listening patiently,and then printed out the
(14) immediately."What a wonderful lady!"I thought.
Rushing out
(15) I called out over my shoulder,"By the way,what"s your name?""I"m Rani,"she said.I turned around and saw a
(16) woman with a big smile on her face waving to wish me a safe trip.I was
(17) !Why had I thought she was cold?Rani was,well,so
(18) .
Sitting back in the car on the way to the airport,I figured it all out.Rani"s
(19) --her warm smile,her nods,her‘I"m here for you"
(20) ---were all silent signals that didn"t travel through wires.