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            • 1． As societies develop，their members start to see things not so much according to what they need，but according to what they want．（71）    
              Now，it's important for the managers in a company to understand what their customers want if they are going to develop effective marketing strategies．（72）     One way at supermarkets，for example，is to interview customers while they are doing their shopping．（73）    This provides information on which to base future marketing strategies．It's also quite normal for top managers from department stores to spend a day or two each month visiting stores and mixing freely with the public，as if they were ordinary customers，to get an idea of how customers act．
              Another way to get information from customers is to give them something．（74）     As well as being a good way of attracting customers into the restaurants to spend their money，it also allows the managers to get at feel of where to attract customers and which age group to attract
              Another strategy used at some well-known parks such as Disneyland is for top managers to spend at least one day in their work，touring the park dressed as Mickey Mouse or something like that．（75）    
              A．They can be asked what they prefer to buy and then the results of the research can be studied．
              B．This provides them with a perfect chance to examine the scene and watch the customers without being noticed．
              C．When people have enough money，these wants become demands．
              D．We have more ways of doing it better than ever before．
              E．Here are five principles of"H-E-A-R-T"communication．
              F．There are various ways o£doing this．
              G．For example，some fast food restaurants give away tickets to customers to get part of their meal for nothing．
              难度：中等
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            • 2． 阅读下面短文并回答问题，然后将答案写到答题卡相应的位置上（请注意问题后的词数要求）．
              [1]You've known your best friend for many years and shared many precious moments together，they have always been there for you and have been your rock to lean on when you were down．Now someone is making you send them away，and you may never see them again．How do you feel？
              [2]This is how many Harbin citizens are currently feeling as a new policy has recently been passed banning large dogs from being kept in urban areas．Sadly then，all current owners have to __________________．Understandably this is heartbreaking．
              [3]The animals are being forced away from the city under the banner（旗号） of public safety and cleanliness．It's understandable that city officials want to create a safe and clean environment for the people of Harbin，but is the ban reasonable？Are big dogs that much of a danger and dirtier than smaller dogs？I can understand the cleanliness issue：there's nothing worse than walking in dog wastes and having to clean it off your shoes．It's disgusting!But smaller dogs create just as much mess，so the problem will still be lying around．
              [4]Cities in other countries have no policies dictating what kind of dog one can own．But their streets are still clean and people aren't getting chased around by crazy dogs．Dog owners should be educated properly in how to look after their animals and be punished for breaking the laws．The dog doesn't break the law by using the sidewalk as a toilet； the owner does for not cleaning afterwards．Maybe more severe punishments for the few offending owners will be a better solution，because many dog owners do clean up after their animals．
              76．What does the first paragraph have to do with the dog-losers，in other words，in what way is it related to them？（within 8 words）    
              77．Please fill in the blank in Paragraph 2．（within 5 words）    
              78．What are the two reasons for larger dogs being forced out of the city？（within 10 words）
              ①    ②    
              79．What's the main idea of Paragraph 3？（within 10 words）
                  
              80．What are the writer's suggestions on how to deal with the situation？（within 18 words）    ．
              难度：中等
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