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            • 1. Body language is the quiet, secret and most powerful language of all! It speaks       than words. According to specialists, our bodies send out more          than we realize. In fact, non-verbal communication (非言语交际) takes up about 50% of what we really      , and body language is  particularly        when we attempt to communicate across cultures. Indeed, what is called body language is so much a part of us that it’s actually often unnoticed. And misunderstandings occur as a result of it.     , different societies treat the       between people differently. Northern Europeans usually do not like having        contact (接触) even with friends, and certainly not with strangers. People from Latin American countries,       a Norwegian all over the room. The Latino, trying to express friendship, will keep moving       , touch each other quite a lot. Therefore, it’s possible that in conversation, it may look like a Latino is       . The Norwegian, very probably seeing this as pushiness, will keep       
              Clearly, a great deal is going on when people       . And only a part of it is in the words themselves. And when parties (当事人) are from different cultures, there’s a strong possibility of      . But whatever the situation, the best        -- which the Latino will in return regard as       is to obey the Golden Rule: treat others as you would like to be treated. ​
            • 2.

              Online purchases have soared during the Chinese New Year holiday.

                 It’s the dead of winter in Shanghai. Delivery man Liu Jia and his colleagues start the day when most of people are still asleep. Working at a distribution point of a shopping website in Shanghai, they promise to deliver products within three hours of an order being placed. “I buy most of my grocery online, especially the heavy items. It’s convenient and cheap compared to the supermarket in my neighborhood,” Customer Chen Hong said. Orders such as these have increased for the New Year, forcing Liu Jia to work around the clock. “The orders are usually rice, laundry detergent(洗涤剂), tissue paper and snacks, mostly food and articles for everyday use,” Liu Jia said.

              According to an industry report, China’s B2C(Business to Customer) online sales are growing at an annual rate of 25 percent. Competition between online giants like Taobao and Jingdong is now fiercer than ever. “The advantage of online shopping is that customers can buy products easily. So the competition is about: firstly, the range of products; secondly, the depth under each category of products; third, the price and user experience,” Pan Biao, vice president of YHD. com, said. E-commerce is one of China’s fastest growing sectors. It’s changed people’s buying habits, and even their living habits. And it’s had a huge impact on the retail industry. To make online shopping more convenient, major sites are investing heavily to build payment systems and logistics(物流)networks.

              On average, a retailer now can deliver goods to the majority of cities within 3 days, and to towns and more remote areas in the country within a week. “Competition will produce a number of good companies, making better products and services that customers need. In the field of E-commerce, we are leading the world in terms of products, services and industry development,” Liu Yinbin, associate professor with Dept of Information Management, Shanghai University, said. Experts also say customers are increasingly making their online purchases from mobile devices, opening up vast new opportunities and competition for retailers.

            • 3.

              Progress in agriculture moves at different rates around the globe. In some places, it moves swiftly. In others, the pace is slow. But everywhere, people depend on farmers to provide the necessities of food and clothing.

              Since the 1800s, new machines, chemicals, and farming methods have been making farms more and more productive. Now, the farms in western' Europe produce the greatest amount of food per acre in the world. Farmers in the United States are also very productive. In this country, an average farmer produces enough food to feed 78 people.

              Many countries are still looking for ways to help themselves grow more food. In 1995, the United Nations began helping farmers in Eritrea. These farmers began using fertilizers, new farming techniques, and better seeds. By 1997, many farmers in Eritrea were able to grow two to four times more wheat than before. But experts are still searching for ways .to help Eritrea. For example, because Eritrea gets little rain, scientists are searching for crops that grow quickly and resist droughts.

              In northern Uganda, farmers now have a better way to harvest the cassava root, which is their most important crop. Until recently, it took a week to cut, peel, wash, and dry a bitter cassava root. Farmers did this to get rid of a poison called cyanide, which is in the roots. But now, with hand-held tin graters (粗齿木锉),farmers can make a cassava root safe to eat in just one day. This is an important change, because sometimes people in Uganda arc dying of hunger. They cannot wait one week for a cassava root.

              The same farming improvements do not help everywhere. Some countries, like Senegal, need irrigation systems to distribute water. Other countries, like Eritrea, need machinery (机器) that can process larger amounts of crops at a time. In each place that people are hungry, people will need a different solution.

            • 4. The rise of multinational corporations(跨国公司), global marketing, new communication technologies, and reducing cultural differences have led to a great increase in global public relations or PR.
              Surprisingly, since modern PR was largely an American invention, the U.S leadership in public relations is being threatened by PR efforts in other countries. Ten years ago, for example, the world’s top five public relations companies were American—owned. Now, only one is. The British are especially becoming more knowledgeable and creative. A recent study found that more than half of all British companies include PR as part of their corporate(公司的) planning activities, compared to about one—third of U.S. companies. It may not be long before London replaces New York as the capital of PR.
              Why is American falling behind in the global PR race? Firstly, Americans as a whole tend to be fairly provincial and take more of an interest in local affairs. Knowledge of world geography, for example, has never been strong in this country. Secondly, Americans fall behind their European and Asian counterparts(相对应的人) in knowing a second language. Less than 5 percent of Burson— Marshall’s U.S. employees know two languages. Some other US companies have about the same percentage. On the contrary, some European firms have half or more of their employees good at a second language. Finally, people abroad involved in PR tend to keep a closer eye on international affairs. In the financial PR area, for instance, most Americans read the Wall Street Journal. However, European firms read the Wall Street Journal as well as the Financial Times of London and The Economist, publications not often read in U.S.
              Perhaps the PR industry might take a lesson from Ted Turner of CNN (Cable News Network). Turner recently said that the word “foreign” would no longer be used on CNN news broadcasts. According to Turner, global communications have made the nations of the world so inter—dependant that there is no longer any such thing as foreign.
            • 5.

              I love seeing Europeans line up in airports to applaud arriving refugees. But humanitarianism (人道主义) will not guide policy for long. We liberals need to argue from Europe’s self-interest: our continent has the need, the space and the ability to accept people.                   

              Many European countries are gradually turning into old people’s homes. Germany, Italy, Spain and others have some of the lowest birth rates in human history. It is predicted that about one-third of their populations will be aged over 65 in 2050. Germany needs to import at least 350,000 people a year to keep its workforce stable. Suddenly, young ambitious workers are pouring into the country as if called by a genie (精灵) with a lamp. No wonder Angela Merkel, German Chancellor, has been more welcoming than David Cameron, British Prime Minister. But all over Europe, carers for old people are already in need. Norway found oil under the seabed but it would have been better off if it had discovered 50,000 nurses there instead.

              Many rightwingers think we have reached our limits. This feeling is widespread. And it’s true that Western Europe is one of the most densely populated regions on earth. Indeed, density has long been Europe’s unique selling point: with so many people of different nations closely packed together, we have always traded goods and exchanged ideas fast. That’s why the scientific revolution of the 16th and 17th centuries happened here.          

              But we have plenty more room. Many European cities are n’t dense enough. Now east Germany, north-western Spain and gorgeous mountain villages in Italy are losing people. Lots of cities have unused industrial land.                   

                 Humans inhabit a slice of the EU’s territory. Only about 2.5 per cent of the EU’s land is used for housing, estimates the European Commission. By contrast, a whopping 43 per cent was used for agriculture in 2009, it says. That’s too much. We could turn more land into forest or into green landscapes where people can relax and play. Making that transition is feasible because we now use agricultural land inefficiently.                              

                 Migrants often spend years locked up together in serious government-funded “migrant centers”. However, the way to learn a new country’s language, make friends and find work is to live with a local. This crisis has shown that lots of Europeans are willing to take refugees into their homes. After Iceland’s government said it could take only 50 Syrian refugees, many Icelanders came forward offering to take a far greater number into their own homes. People aren’t just sitting around waiting for government to do something.                     

              We need migrants, and we can accommodate them. If opponents just don’t like foreigners, they should say so instead of pretending to be hardheaded pragmatists (实用主义者).

            • 6.

              A

                  Fund Tianhong  Zenglibao has become the first fund in China to hit 100 billion yuan ($16.30  billion) of sales thanks to its cooperation with Yu’ebao,  Alibaba’s wealth management product.

                  Alipay(支付宝), attached to the e-commerce giant Alibaba Group, announced in June it would offer its users the option to directly invest with the private Tianhong Fund using spare cash from Alipay accounts. The business is called Yu’ebao.

                  The past five months have seen this fund blossom, owing to the prosperous Internet e-commerce platform, and the Singles Day shopping spree on November 11 had helped Yu’ebao. In the process of a deal on Taobao, once the buyer pays for the order, his or her money is first accepted by Alipay, then after he or she receives the goods, a final confirmation is made and Alipay then gives the money to the seller. If a buyer forgets to confirm payment, the money is transferred into the seller’s account after 10 days by the system.

                  The Singles Day had a total volume of 35 billion yuan ($5.75  billion) and thus a large amount of money passed through Alipay’s account. Analysts estimated that Alipay may have also bought the fund using the extra income , which powerfully enlarged the scale of Yu’ebao. Profit purchasing investors tend to choose safe financial management tools. The relatively stable yields of Yu’ebao is favored by most customers, the report said.

                  Chinese e-commerence giant Alibaba allows consumers to invest their spare cash in the money market funds through its Alipay online payment service. The product, called Yu’ebao, or “Leftovers Treasure”, has netted 130 billion yuan so far, making the fund’s management firm, Tianhong Fund, the country’s largest fund management company.

                  Meanwhile, due to the cooperation with Alipay, the management scale of Tianhong monetary fund has doubled from 55.653 billion yuan at the end of September to over 100 billion yuan . During the Singles Day, the frequency of payment of Alipay and Yu’ebao exceeded 188 million and 16.79 million with total transaction volume at 35billion yuan and 6 billion yuan.

            • 7.

                  C

              The following card includes a brief summary and a short assessment of a research paper. It can provide a guide for further reading on the topic.

              Trevor, C. O., Lansford, B. and Black, J. W., 2004, "Employee turnover (人事变更) and job performance: monitoring the influences of salary growth and promotion", Journal of Armchair Psychology, vol. 113, no.1, pp. 56-64.

                In this article Trevor et al. review the influences of pay and job opportunities in respect of job performance, turnover rates and employees' job attitude. The authors use data gained through organizational surveys of blue-chip companies in Vancouver , Canada to try to identify the main cause of employee turnover and whether it is linked to salary growth. Their research focuses on assessing a range of pay structures such as pay for performance and organizational reward plans. The article is useful as Trevor et al. suggest that there are numerous reasons for employee turnover and a variety of differences in employees' job attitude and performance. The main limitation of the article is that the survey sample was restricted to mid-level management, thus the authors indicate that further, more extensive research needs to be undertaken to develop a more in-depth understanding of employee turnover and job performance. As this article was published in a professional journal, the findings can be considered reliable. It will be useful additional information for the research on pay structures.

               

            • 8.

              Over the past ten years, the E-commerce revolution has transformed the way we shop to the point where you don’t even have to get dressed and make contact(接触) with another human to find a great deal! Although the amount of time and money we spend online grows every year, the E-commerce experience has changed very little since its beginning.

                  In the beginning, E-commerce was expected to transform the way we shop. In many ways it has lived up to that expectation, but still lacks many of the basic virtues like those in-store shopping experience. For instance, if you shop regularly at your favorite chocolate, or fitness equipment store, it is likely that the employees or owner will get to know you. They will remember what you have purchased, become familiar with your particular taste or workout preference, and suggest items that may be of interest to you.

                  Although many websites do remember your name, the last item you purchased, or suggest additional items you may want, the experience as a whole is still somewhat predictable, cold and calculated. Completely lacking is the human element, the element that sells to you, or convinces you to change your mind. There is no bargaining and there are no surprises. In this regard, E-commerce has been unable to provide the same experience that shoppers take delight in. Thanks to some dynamic web technologies, all this is due to change in the near future.

                  Imagine visiting your favorite online store and coming across all kinds of devices. This is something you have been dreaming about for the past three weeks, so you read all about it, examine every photo, and experiment. Then after twenty minutes of consideration, you decide not to buy it, and return to your Facebook page. Had you been in an actual store talking to a live person, that individual may have been able to convince you to make the purchase by sweetening the deal or lowering the price. You would have been transformed from an observer to the proud new owner. But because you're shopping online, a situation which would normally have been an easy sale has become instead, a missed opportunity for both you and the merchant.

            • 9.

              Syrian immigrants have been making their home in Allentown,Pa., for more than a century. They began settling there in the late 1800s, first to work as peddlers(小贩)and later to work in factories.

              Today the town is home to one of the largest Syrian populations in the U.S. It’s also a destination for newer arrivals — refugees fleeing the ongoing crisis in Syria. But Allentown residents don’t agree on whether the town should welcome more of them.

              ______________________

              The first stop for many Syrians arriving in Allentown is a neighborhood of flat-fronted row homes called the 6th Ward, which is home to Syrian restaurants and grocery stores.

              That’s where Radwan Jarrouj landed in 1962. He’s active in local Syrian groups, and he tried to persuade Allentown to accept the refugees. However, he says he remembers Sept. 11 andempathizes withpoliticians who have grown anxious over welcoming more refugees.

              “Proceed with caution,” Jarrouj suggests.

              Most of the old Syrian families in Allentown are from the Christian minority and support Syrian President Bashar Assad, while some of the people arriving now have fled the violence under his power.

              An Emphasis On Screening

              The checking process for refugees takes an average of two years and involves investigating applicants’ stories and cross-checking whether any physical evidence ties them to terrorist groups.

              But after the Paris attacks, some local politicians, including Pennsylvania Sen. Pat Toomey, say it needs to get even tougher. Todd Long, another Pennsylvanian, says he doesn’t know much about the background checks, but he doesn’t see any upside to accepting Syrian refugees. “If we were to find out tomorrow that 1,000 people are coming into theLehigh Valleynext week, people are going to think, ‘Well, what if one of them was anISISterrorist who got through the cracks?’ ” he says.

              Since 2012, Allentown has resettled 138 Syrian refugees. And while there has been a national push to slow the pace of arrivals, Allentown Mayor Ed Pawlowski, and Pennsylvania Gov. Tom Wolf both say they trust the checking process and will welcome more refugees.

            • 10. 阅读理解。

                   It came as something of a surprise when Diana, Princess of Wales, made a trip to Angola in 1997,
              to support the Red Cross campaign for a total ban on all anti-personnel landmines. Within hours of arriving in Angola, television screens around the world were filled with images of her comforting victims injured
              in explosions caused by landmines. “I knew the statistics,” she said. “But putting a face to those figures
              brought the reality home to me; like when I met Sandra, a 13- year-old girl who had lost her leg, and
              people like her.”
                   The Princess concluded with a simple message: “We must stop landmines”. And she used every
              opportunity during her visit to repeat this message.
                   But, back in London, her views were not shared by some members of the British government, which
              refused to support a ban on these weapons. Angry politicians launched an attack on the Princess in the
              press. They described her as “very ill-informed” and a “loose cannon”. (乱放炮的人)
                   The Princess responded by brushing aside the criticisms: “This is a distraction (干扰) we do not need. All I’m trying to do is help.”
                   Opposition parties, the media and the public immediately voiced their support for the Princess. To
              make matters worse for the government, it soon emerged that the Princess’s trip had been approved by
              the Foreign Office, and that she was in fact very well-informed about both the situation in Angola and the
              British government’s policy regarding landmines. The result was a severe embarrassment for the
              government.
                   To try and limit the damage, the Foreign Secretary, Malcolm Rifkidnd, claimed that the Princess’s
              views on landmines were not very different from government policy, and that it was “working towards" a
              worldwide ban. The Defence Secretary, Michael Portillo, claimed the matter was “a misinterpretation or
              misunderstanding.”
                   For the Princess, the trip to this war-torn country was an excellent opportunity to use her popularity
              to show the world how much destruction and suffering landmines can cause. She said that the experience
              had also given her the chance to get closer to people and their problems.
              1. Princess Diana paid a visit to Angola in 1997_____.
              A. to clarify the British governments stand on landmines
              B. to establish her image as a friend of landmine victims
              C. to investigate the sufferings of landmine victims there
              D. to voice her support for a total ban of landmines
              2. Some members of the British government criticized Diana because _____.
              A. she had not consulted the government before the visit
              B. she was ill-informed of the governments policy
              C. they were actually opposed to banning landmines
              D. they believed that she had misinterpreted the situation in Angola
              3. How did Diana respond to the criticisms?
              A. She paid no attention to them          
              B. She made more appearances on TV.
              C. She met the 13-year-old girl as planned  
              D. She rose to argue with her opponents
              4. What did Princess Diana think of her visit to Angola?
              A. It had caused embarrassment to the British government.
              B. It had greatly promoted her popularity.
              C. It had brought her closer to the ordinary people.
              D. It had affected her relations with the British government.  

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